Membership Manager

• Full-time, Permanent
• 8.30am – 4.30pm over Monday to Thursday & 8am – 4pm on Friday’s
• Salary – £30,000 per annum
• Car Allowance – £1,800 per annum (£150 per month)
• Bonus structure in place
• Access to your own vehicle is essential as you will be required to travel to see customers.

Company Overview & Job Summary

Barnsley & Rotherham Chamber is a fantastic place to work. We work with and support some amazing businesses across the region. Every day is different, and the successful candidate will be working around some highly motivated individuals.

We have an exciting opportunity to employ a Membership Manager to join our team and play a key role in growing and managing our membership base.

As the Membership Manager, you will be responsible for managing a team focussing on membership recruitment & retention and ensuring the overall satisfaction and engagement of our membership community. This is a fantastic opportunity for an individual with a strong background in management, sales and customer service and a passion for supporting local businesses.

The successful candidate will continually review the membership offering and services with the guidance of the Operations Director, to ensure it continues to meet the needs of our members and delivering the revenue identified within the Business Plan.

Key Responsibilities

Develop and implement strategies to attract new members, including identifying target industries, creating marketing campaigns, and attending relevant business events.

Manage the onboarding process for new members, ensuring a smooth transition and providing them with the necessary resources and information to maximize their membership benefits.

Develop and maintain strong relationships with existing members, regularly seeking feedback, and identifying opportunities for engagement and additional support.

Work closely with the events team to deliver and host events, such as networking sessions, workshops, and seminars, fostering a sense of community and providing valuable networking opportunities.

Collaborate with the Chamber’s marketing team to create compelling membership materials, including brochures, newsletters, and online content.

Keep accurate records of membership data, including contact details, membership levels, and payment information.

Monitor membership retention rates and implement strategies to improve member satisfaction and reduce churn.

Stay up-to-date with industry trends and developments, ensuring the Chamber’s membership offerings remain relevant and competitive.

The Barnsley & Rotherham Chamber of Commerce is an equal opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds. Only shortlisted candidates will be contacted for an interview.

The Chamber offers a health care plan through Westfield Health, stakeholder pension scheme and life assurance. The Chamber also pay 0.25p per business mile.

Please note: To apply for this role, please send your CV to Shane Young – [email protected] or call 01709 386202. 

Closing date for completed applications is Friday, 29^th September 2023, 5pm

A full job description is available to download from the link below: 

Click Here to Download the full job description

We look forward to hearing from you.

Barnsley & Rotherham Chamber of Commerce